PickleballTown.com makes every effort to ship your item(s) as quickly as possible. Most in-stock orders are processed and shipped within 24–48 business hours of the sale. Please note that we do not process orders on weekends or holidays.
For all of our customers residing within the 48 contiguous United States, PickleballTown.com will ship via USPS Priority Mail or USPS First Class Mail depending on the item. Some larger items (such as nets) are shipped UPS Ground or FedEx.
Additionally, we offer different shipping options, such as faster delivery, for customers seeking expeditious delivery of their order. Unfortunately at this time, customers in Alaska, Hawaii, and Puerto Rico can choose Ground Shipping only.
To view the shipping charges to your location, add the item(s) you wish to purchase to the shopping cart. Next, click on the Shipping Rates button within the cart. In the new window that opens, type in your five-digit zip code and click Get Rates.
International shipping rates are determined by a matrix of factors including package size, weight, and value. Therefore, in some cases we will not be able to predetermine the shipping costs for your international order. If you would like to ship internationally, please contact us for a special shipping quote. You may also visit our Ebay store @ http://stores.ebay.com/nrsportsoutdoors for international shipments through the Ebay Global Shipping program.
Most items are shipped via USPS Priority Mail which delivers in 2 to 3 business days, not guaranteed. UPS & FedEx transit times within the US range between 1–6 business days. They do not deliver on Saturday or Sunday. Therefore, an item shipped Next Day Air on Friday will not arrive until Monday. Check below to see the different transit times.
We are an authorized dealer for all of the products we sell. Therefore, the manufacturer's warranty is passed through to you, the customer. Please contact the manufacturer directly to register your product and to file any warranty claims.
We follow the return policies of our manufacturer suppliers. Most allow for returns up to 30 days from date of purchase. To receive a full refund the item must be in resalable, new condition. No marks, scuffs, cuts, chips or dents on the paddle. Preferably in original packaging. If the item is returned in a condition not resalable as new, there will be a 20% restocking fee deducted from your refund amount.
